Adobe pdf print font problem

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    • Why does PDF display correctly but prints wrong?
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    Why does PDF display correctly but prints wrong? Community Beginner ,

    /t5/acrobat-discussions/why-does-pdf-display-correctly-but-prints-wrong/td-p/10132085 Oct 09, 2018 Oct 09, 2018

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    I have thousands of documents created in Word on a Mac that have a textbook at the top with the course name and other information.

    Using the Acrobat tab in Word to create a PDF worked correctly like the top textbox below until the Word update to 16.16 (and now 16.17). Since then, PDFs display correctly, but print like the bottom textbox instead.

    Removing the drop shadow from the textbox makes everything print correctly again, but I have many thousands of documents, and more importantly, it used to work just fine. They also display and print correctly in Preview on the Mac as well as from Windows 10 on a borrowed laptop. This issue occurs across two different printers that I have access to, from different manufacturers.

    My Mac developed this issue running a fully up to date High Sierra OS, as well as fully up to date Office and Adobe Creative Suite. In an attempt to cure the problem, I erased my HD, did a clean install of MacOS Mojave, and have fully up to date installs of MacOS Mojave 10.14, Office 2016 (16.17 (180909)) and Adobe Acrobat Pro DC 2019.008.20074. Sadly, nothing has changed.

    I appreciate any and all help you can give me.